shipping Policy

Shipping And deliveries

We provide FREE Delivery with no minimum order sizes or special exceptions in the US, EU, UK, Australia, Newzealeand, UAE and Saudi region. Our aim is to ensure that your items reach you promptly, without compromising on quality. We understand the importance of timely delivery, which is why we strive to process your order quickly.

Delivery Timeline

For regular orders, we typically ship within 2 to 3 weeks after receiving order confirmation. However, for bespoke items and customized orders, please allow 30 to 60 days for delivery, depending on the complexity of your order. You can discuss your preferred delivery date with our Customer Support Agent during the customization process.

International Shipping

We accept and ship orders to all countries except for Russia, Brazil, Israel, Iran, Iraq, and OFAC and Sanctioned Countries. Our shipments are carried out through Express Deliveries including DHL, FedEx, TNT, etc. After dispatch, shipping usually takes 3-5 business days for the items to be delivered to your doorstep.

Customs and Duties

Please note that all orders are shipped on a Delivery Duty Unpaid (DDU) basis, which means prices are exclusive of all taxes and duties. These charges are the buyer’s responsibility. We advise you to check with your country’s customs office to determine any additional costs prior to making a purchase.

delivery addresses

For security reasons, we do not deliver to APO, FPO, or PO box addresses. Additionally, a signature is required for the delivery of the items to ensure safety and security.

Tracking and Follow-Up

Once your order is shipped and a tracking number is provided, it becomes your responsibility to follow up with the courier company. If the courier company puts the order on hold or attempts delivery when you are not available, it is your responsibility to contact them. We recommend following up with the courier once you receive the tracking number.

In case the order is put on hold by the courier company due to any reason, or the courier company attempts to deliver the order when the customer is not at home, it is the customer’s responsibility to contact the courier company. After multiple delivery failure attempts at the provided address, the courier company might destroy the parcel, and we will not be responsible in that case.

Multiple Items or Transactions

In case of multiple items or transactions from the same customer, we may ship items in one
parcel or multiple parcels depending on the order.

Order Confirmation

Upon receipt of payment, you will receive an email confirming your order.

Payments

Payment can be accepted via PayPal, VISA, MasterCard, American Express, and Discover. We regret to inform you that we do not accept personal checks. Your card number will be protected using SSL, an industry-leading encryption standard. If you make a payment for our products or services on our website, the details you are asked to submit will be provided directly to our payment provider via a secured connection.

Pricing

We accept payments online using Visa and MasterCard credit/debit cards in USD. However, if your card currency is other than USD, you can still place your order. Our system will accept the order by deducting the equivalent amount of the respective currency.

Cancellation Policy

Cancellation can be done within 2 days of order placement. Customers should contact support to request order cancellation.

Order Acceptance & Payment:

Please note that there are cases when an order cannot be processed due to various reasons. The website reserves the right to refuse or cancel any order for any reason at any given time. You may be asked to provide additional verifications or information, including but not limited to
phone number and address, before we accept the order. We are committed to providing the most accurate pricing information on the Site to our users;
however, errors may still occur, such as cases when the price of an item is not displayed correctly on the website. Therefore, we reserve the right to refuse or cancel any order. In the event that an item is mispriced, we may, at our own discretion, either contact you for instructions
or cancel your order and notify you of such cancellation. We reserve the right to refuse or cancel any such orders whether or not the order has been confirmed and your debit/credit card charged. It is recommended that the cardholder retains a copy of transaction records and
Merchant policies and rules.